Bookings & cancellations
Cancellation Policy
Rules for cancelling digital visa-document bookings before processing starts.
Last updated: August 31, 2026
Overview
DummysFlight provides digital flight itinerary services, including standard and verifiable tickets, with optional hotel confirmation add-ons for visa application documentation. Because these are digital, time-sensitive services, cancellation is available only before processing begins.
When You Can Cancel
A cancellation request may be approved only if all conditions are met:
- Payment is successful
- Your booking has not entered processing or ticket generation
- No document has been generated or delivered
If your request qualifies, cancellation will be confirmed and an eligible refund will be issued to the original payment method.
When Cancellation Is Not Possible
Cancellation is not available once any of the following has started:
- Ticket or document generation
- Document delivery by email or download access
- Verifiable/live PNR workflow processing
- Hotel add-on confirmation workflow with partner systems
In these situations, requests are handled under our Refund Policy, where applicable.
Service-Specific Notes
- Standard ticket: Usually processed quickly; request cancellation immediately after payment if needed.
- Verifiable ticket: Once live booking flow begins, cancellation is not available.
- Hotel add-on: Once hotel workflow is initiated, cancellation may be restricted by third-party processing rules.
How to Request Cancellation
Send your request to info@dummysflight.com with:
- Booking reference
- Payment transaction ID
- Registered email used for booking
- Short reason for cancellation (optional)
Requests are reviewed in order of receipt, and outcome confirmation is shared by email.
Approved Cancellation Refund Timeline
- Approved cancellation refunds are initiated within 2-5 business days
- Final credit typically appears within 5-10 business days, depending on the payment provider
Cancellation by DummysFlight
We may cancel an order due to:
- Technical failures or system errors
- Duplicate or failed payment states
- Suspected fraud, abuse, or policy violations
- Unavailable upstream inventory for verifiable or hotel workflows
Where payment was captured and service was not delivered, applicable refunds will be processed.
Related Policies
This policy should be read together with our Refund Policy, Terms & Conditions, and Disclaimer. If there is any conflict, refund eligibility is governed by the Refund Policy.
Need help with a booking?
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